AAA - Forest Acres

Car Insurance

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Website | (803) 798-9205
4526 Forest Dr, Columbia, SC 29206, USA

Opening Hours:
Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

Area Served:
Within 4 miles (6.4km) of 4526 Forest Dr, Columbia, SC 29206, USA
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Google Rating: 4.0 out of 5 stars (391 total ratings)

Christi Cooper
1 Star
WORST CUSTOMER SERVICE EVER! I scheduled an oil change online for 10:00 AM and indicated that I would be staying with my vehicle. I arrived at 9:50. I was asked if I was staying and I said yes. At 11:30 I receive a call on my cell phone from AAA to let me know what they found that needed attention. On this call I said to the man that I was sitting in the waiting area. He says "then why am I calling you" and hangs up the phone. He then proceeded to make jokes about it - I could hear him as I was sitting right there! Never did come to talk with me. I finally left there at 2:15 PM. I have been a customer at this location for a very long time. This place was so much better when David Buck was still there. This will be the LAST TIME I go to AAA on Forest Drive.
Tuesday 23rd April 2024
Donald Garner
1 Star
I had a terrible experience with AAA FOREST ACRES. On Valentine’s Day I took my truck to AAA forest acres for a brake issue I explained what the problem was and asked them to fix it. The next day I got a text giving me a list of everything they said was wrong with my truck most of it had nothing to do with my brakes. And the wanted $1400 to repair my truck. I asked if they would just fix what I needed them to fix and they said for safety reason they would have to fix everything on the list. I had truck towed to my house where I did the work myself. When I driove my truck after the brake repair in found my truck was skipping and running terrible. When I dropped truck off at AAA-it was running fine. I checked my truck further and the air breather was left unhooked. I also noticed that some of the things they said needed repair were in good condition and working properly. I felt very compelled at that time to do a review and let the community know the type of establishment this is. I felt that they were dishonest I will never use AAA again. And I suggest no one else use this location either.
Wednesday 21st February 2024
James Tennenbaum
3 Star
This place was very nice in terms of service. They fixed my car quick and communicated often to keep me in the know. Unfortunately, that great service was tainted by how they left my car. I would never expect them to wash it to make it look amazing, but they left my car an absolute mess, especially inside the door. It was very unfortunate to be given a car that way when I spent the money I did and was originally very thankful how quickly they got it fixed.
Wednesday 8th March 2023
M. Bowen
1 Star
Went in for an oil change at start of September, and also asked to please check transmission fluid as there was an undiagnosed problem I was trying to identify. Was told afterwards by the front that they couldn't check fluid- it was in a spot where there would have to disassemble things, but since I was due for a transmission service they were happy to do that. I had my trans rebuilt last summer, so mfr dates mean nothing.. I said no thank you, and after checking out walked around to speak with the mechanic because I knew that was a load of hogwash. They apologized for the ignorance of the front desk and assured me they checked transmission fluid and it was fine. But I shouldn't have to have done so, and any lesser knowing person would've payed the extra $$$ for the transmission service.. 2 months later, and small thing, but I went to use my windshield wiper fluid this morning (something I do not normally do) and it's bone dry. Wiper fluid is listed in the description of the oil change service on the AAA website. I paid $80+ for the most basic of service, and it wasn't even completed fully. Do not recommend.
Wednesday 8th November 2023
Trish Fowler
1 Star
Save your time, money, and sanity. Go anywhere else. All they do is read codes, they don't actually diagnose. Parts markup is more than 10x. I'm down $500 to fix a code that wasn't the problem, and would have been down another almost $900 without the car being fixed, except when they called back and said "didn't work, we want to do this next," I got smart. Towed my car to a real shop. Real shop fixed the second code, and replaced the fuel pump (the real problem), and did my 100k mile service all for $800
Wednesday 20th December 2023